Very Professional

I found Jordan Pleasant, even though it was a busy day for the dealership. I found out the next day through the head service tech about the first free service in which Jordan did not convey. I will also be asking about somebody from the tech crew helping me navigate the new system in the vehicle. I do wish that somebody could have done that or offered it to me.

New key fob and programming

They spent time and answered questions. Kept me up to date on the vehicle delivery. Gave me a good deal as well. Super helpful and easy process!

The total service was fine but unhappy about the the customer service. I knew my car would take a while and I understood the dealership was busy. I saw my car was finished and was in the pick up area. I waited a while before I inquired about the status. She total me is was going to be pulled around shortly. I thought maybe I saw the wrong car in the pick up area. So I waited a little while longer and then I went out to check and it was my car. At this point it had been finished a while. Just tell me your behind and needed to finish paperwork not that it was going to be pulled around and finished shortly. At this point I had asked again to the ladies up front and was told she was finishing paperwork. I would have liked to been told the truth instead of lied to because not being told the truth had made me become frustrated. I had an afternoon appointment I need to get to and my car was dropped off at 7:40. Again, I knew it would be a while but I was unsure why my car was waiting. Was there other problems, I didn't know but an honest answer of still needing to finish up paperwork would have helped me.

Excellent service all around but Kyle was extremely helpful and continues to be helpful. Would recommend Kyle to family and friends.

Made it easy and transparent They made it easy, transparent, and I felt like I got a reasonable deal. I would come back and buy again.

Working with the sales team to find a good fit for our family was lovely. We got exactly what we were looking for, and came home with a well maintained vehicle for a great price. Unfortunately, my experience with the back office financial team has ruined the entire experience for me. I won’t return to Byers, and would not recommend them, simply because of the way this finance team has treated / handled my loan and warranty. Perhaps if you’re paying straight cash, you will enjoy this dealership!

2nd purchase with this dealership in last 9 years. Both transactions were easy and smooth and all employees went out of their way to be helpful.

I am not happy with some of the answers i get about prepaid services i was sold

Coming from out of state I wasn't sure what to expect. I started the inquiry on Sunday and was surprised to hear back from Kyle the same day. In PA you won't hear anything from car dealers. Everything was ready when they said it would be; Both the sale and Finance went smoothly. Overall, was a very good experience!

Gentleman said to give him 45 minutes. I waited an hour and 10 minutes and went inside service center to ask what was going on with my car. A gentleman went to ask person about my car, the first gentleman came up to me after a few minutes and said they were checking on a running light that was out and to give them 25 minutes. After 35 minutes the gentleman gave me my keys and said car was parked outside waiting on me.