Customer Testimonials
About the same every Toyota service Bit more expensive service about average satisfaction Sometimes after service dirty
Was kept up ro date , no pressure on any repairs
3rd 4 runner I've purchased from this dealership because they're professional, helpful, and care about the customer. They know how to manufacture the perfect customer experience from inquiry to options, to final selection.
Went it with a vehicle in mind. They showed me that vehicle and didn't try to push me up the ladder.
I am a returning customer, my name is Kenneth Hodges and my Mom name is Diane Hodges. I previously purchased a 2023 camry that was deemed a total loss due to the many deer that are here in Michigan. Yes, me and Mom drove from Detroit to Byers Toyota due to phenomenal cars with low mileage. My purchase was a 2025 toyota hybrid which I'm completely satisfied with. My sales guy Shayne Becker, in which he was my sales guy before as always is really knowledgeable and a good listener. He is patient and attentive to any questions/concerns. The finance ... Read More DealerRater - Jun 7, 2026
Good experience people not co.puters Done Very good expression 3rd vehicle purchased with Taylor's help easy
On time , prompt courtesy service.
I have major confidence in this service department. Always friendly and communicative, with skilled technicians and support staff. Comfortable waiting area with amenities.
It was okay Seemed to be much more expensive than the last time I came in for an oil change. It would be nice if the tech who took pictures of potential issues actually labeled them so I could easily determine what I was looking at
They were amazing and transparent throughout the entire process. From the moment we arrived, we were treated with respect and never felt pressured into making a decision. The staff took the time to answer all of our questions, explained everything clearly, and made the experience stress free. Their honesty, professionalism, and customer service truly stood out. I would highly recommend this dealership to anyone looking for a straightforward and enjoyable vehicle buying experience.
She was nice Friendly went over everything They got me in and out I have always been happy with Toyota
Horrible experience! Drove over 3 hrs altogether for a Tacoma that was rusted and it wasn’t even detailed! To top it off I told them I was using my personal bank and without my consent the Finance Manager ran my credit giving me an unauthorized HARD PULL! I didn’t even buy the truck! He still ran my credit !!! These Dealerships are getting to be ridiculous! They ruin your credit if you don’t purchase their vehicle! Very unprofessional and rude!!
Checked both brake and tire status and recommended options/costs. I was able to get a quick appointment and also was able to change it in chat ... very nice and simplified process for service ??
Fantastic all around. It was a great experience. They do a fantastic job. That is all I have to say.
Low pressure salesman, loved the fact I was able to leave come back without all the high pressure sales to buy, will buy here again.
Very Professional
I found Jordan Pleasant, even though it was a busy day for the dealership. I found out the next day through the head service tech about the first free service in which Jordan did not convey. I will also be asking about somebody from the tech crew helping me navigate the new system in the vehicle. I do wish that somebody could have done that or offered it to me.
New key fob and programming
They spent time and answered questions. Kept me up to date on the vehicle delivery. Gave me a good deal as well. Super helpful and easy process!
The total service was fine but unhappy about the the customer service. I knew my car would take a while and I understood the dealership was busy. I saw my car was finished and was in the pick up area. I waited a while before I inquired about the status. She total me is was going to be pulled around shortly. I thought maybe I saw the wrong car in the pick up area. So I waited a little while longer and then I went out to check and it was my car. At this point it had been finished ... Read More DealerRater - Jun 3, 2026
Excellent service all around but Kyle was extremely helpful and continues to be helpful. Would recommend Kyle to family and friends.
Made it easy and transparent They made it easy, transparent, and I felt like I got a reasonable deal. I would come back and buy again.
Working with the sales team to find a good fit for our family was lovely. We got exactly what we were looking for, and came home with a well maintained vehicle for a great price. Unfortunately, my experience with the back office financial team has ruined the entire experience for me. I won’t return to Byers, and would not recommend them, simply because of the way this finance team has treated / handled my loan and warranty. Perhaps if you’re paying straight cash, you will enjoy this dealership!
2nd purchase with this dealership in last 9 years. Both transactions were easy and smooth and all employees went out of their way to be helpful.
I am not happy with some of the answers i get about prepaid services i was sold
Coming from out of state I wasn't sure what to expect. I started the inquiry on Sunday and was surprised to hear back from Kyle the same day. In PA you won't hear anything from car dealers. Everything was ready when they said it would be; Both the sale and Finance went smoothly. Overall, was a very good experience!
Gentleman said to give him 45 minutes. I waited an hour and 10 minutes and went inside service center to ask what was going on with my car. A gentleman went to ask person about my car, the first gentleman came up to me after a few minutes and said they were checking on a running light that was out and to give them 25 minutes. After 35 minutes the gentleman gave me my keys and said car was parked outside waiting on me.
People were nice and professional. Process took too long especially since the financing was already set. Also, fuel tank was less than half full and battery had not been charged. Lastly, I had to point out required maintenance/repairs that had not been done so they were done while making us wait even longer than necessary. So overall nice people but not great at preparing the car for sale.
Service is great. Peace of mind. I've been servicing my vehicle here for past 3-4 times and it's always great. No unnecessary recommendations and genuine reports are shown. No hassle in warranty claim either. Technicians spend good amount of time on a vehicle and it's really feel like value for money. Jourden is great. He carefully listens all of my concerns and tries the best to resolve them. Thank you!
The service that is given by a few of your associates is excellent! Gynnae is always excellent! Very knowledgeable and a great asset to your business!
Kinda a long story- nutshell, intial work on vehicle, mechanic broke AC condenser but wasn't found until months later. Brought vehicle back and initially wanted to charge me for it. Jameson was familiar with work that was done and got it corrected. Service advisor and manager were great, mechanic not so
Service was excellent and timely. Thank you for always helping us make sure our car is in the best shape possible for a longer car life
We bought tires there to get the coverage but no coverage we had to pay to look for a leak!
Rick Miers stayed after hours to complete a sale and wasn’t a pushy salesman.
Very helpful! Very nice! Very patient! And all around great guy and a great salesman! 10/10 would recommend!
Best experience so far. I hope so anyway. Nobody knew much about these vehicles. But Taylor was spot on with details. Went the extra mile in rapid response to get the deal done. That's why I went with you guys and flew in from Dallas to drive 18 hours back. Minimal effort on my end. Taylor's the man. And the finance manager dealing was a great experience too. Good possibility I'll be back
Everyone was very friendly and let me go at my own pace. No high pressure selling. Walked away with a new vehicle.
The service man was very responsive. We purchased new tires... felt they were very professional and courteous
Efficient and friendly... easy in and out..I appreciate not being led to purchase any extra products that aren't necessary at this time! ??
I called and explained to them that my screen on my car was going black.They got me in on the day and time I had open. They checked it out and fixed it. I asked Qynnae a question about the lights and it was explained to me that I could understand!! This is the first car I ever had, that had all this electronic stuff on it.. They checked my Warranty to see if to fix this problem was covered. It wasn't but they told me what had to be done and the cost.
(Translated by Google) Excellent service, thank you. I will always be getting my truck serviced here. Thank you. (Original) Excelente atención gracias siempre estaré asiendole los servicios ami camioneta gracias
We had a wonderful experience buying our new 4Runner at Byers Toyota in Delaware! Tyler was absolutely amazing throughout the entire process. He was kind, helpful, knowledgeable, and made everything easy and enjoyable from start to finish. Buying a vehicle can sometimes feel stressful, but Tyler made it a fun and positive experience. We truly appreciated his patience and great customer service. Kim from processing was also an absolute delight and made one of the last steps in the process so much fun! We loved her collection of fun items on top of her computer! It added such a personal ... Read More DealerRater - May 27, 2026
Gynnae is awesome, doesn’t try to sell you on services that aren’t needed and is very transparent. Always great service here.
They provide great customer experience! It was a no pressure and accommodating buying experience. They provide great customer experience! It was a no pressure and accommodating buying experience. I drove from about 3 hours away and they made the process very easy with the ability to provide me with information prior to me even arriving at the dealership.
I was in and out within 50 minutes and process was simple and of great service
Staff was happy and ready to get me in and out to save me time. The website to schedule my service needs work.
Good service. However was told something could be covered by warranty but then it wasn't.
This time was no different. Always treated with the most respect at this dealership
Mr. Morris Williams is an excellent person, great service, and very attentive. 100% recommended
Good and fast with polite people Great service, fast, polite people. Clean facility Thank you
Got there a little early and they took me right in and showed me where the waiting room was. Sat there until I received a text with suggested items that needed attention. I walked over to Jameson and asked him to suggest one of the items on the list. I had somewhere else to be but had time to do one of them. Igor my car back in plenty of time to get to my next appointment.
Tayler had everything ready to go before we got there. Explained everything with facts. Answered allour questions. Seamless financing and process. I would say over our the 8 cars we have purchased this was the best buying experience we have had.
Michael was very helpful, communicative, and efficient. He explained everything in detail. I also loved the video-recorded inspection- that was very helpful!
Work was done in the promised amount of time, additional needed work was brought to my attention in a non-pushy way, and there were free blueberry muffins.
(Translated by Google) Michael was excellent in his service. (Original) Michael fue excelente en su servicio.
Scott helped us and did an amazing job! Made us feel comfortable and was not pushy at all. Really enjoyed our experience and would go back again! Everyone at the dealership was very friendly and helpful!
Tried to up sell products not needed or required. Could not understand why not nneeded. Call me and I will explain
Excellent customer service and speedy service. Professional and courteous. Friendly staff and very clean. Excellent communication during the repair process.
In and out quickly with no appointment. Michael gave excellent customer service. Kept me informed and explained issues thoroughly.
Very friendly, helpful, descriptive on the whole process and the paperwork after Helped me book my next appointment easily
Service representative Anthony was excellent from the time I drove into the service bay until the service was complete!!!
The dealership sent a driver to pick up my vehicle after failing to replace the cabin air filter cover when I brought it in for the 10k service. They were also checking to see if the display was up to date since I was having issues with that, as well. My car left the parking lot at my job with a full tank of gas. Michael was the service advisor when I brought my vehicle in originally. He should have caught their error. When he called to tell me the outcome of this appointment, I asked about the issues I ... Read More DealerRater - May 20, 2026
Fantastic Great experience, I will be recommending Tyler to my friends and relatives. Tyler was great!
Dealership was professional and very friendly. I completed the whole process with a few hours. Everyone was polite and easy to work with.
Employees are very nice. Service is excellent.
Morris! Thank you!! He was amazing if you don’t want a car don’t go to him! He helped me get a brand new car today, I wasn’t feeling optimistic and he was the whole time! I recommend him!
Morris was the kindest, and personal able person I have worked with in getting a vehicle. He listened to what I wanted and what I could do. He didn’t push or false promise. He helped me get a brand new car and I’m very thankful for him! Thank you Morris!! I recommend him if you a car.
Had an outstanding experience at Byers Toyota. Morris Williams was incredibly helpful, and professional. A huge thank-you to Morris Williams for helping me out,it was a smooth process in getting the vehicle I wanted Everything was handled efficiently, and exceptionaly. Highly recommend Byers Toyota for their excellent service team.
Excellent response time. Perfect customer service. Listened to my concerns & took care of the situation right away.
We appreciate the thoroughness of the communication with the dealership, and the professional expertise. We also trust their opinion regarding needed services. I do not feel they try to upsell. This particular service call was for a defective oil cover found by a very attentive mechanic. It was under warranty, so the parts and repair were covered. We were also offered a free rental car for the few days our car was at the dealership.
I’ve brought numerous Toyotas to this dealership for service over 30 years or so. I find them to be honest and thorough in servicing my cars here. The Service Advisors here listen and communicate well.
Morris Williams is who I dealt with here. He was very helpful and friendly. Not pushy at all. Was able to reserve me the car I wanted and kept me updated as delivery came near. Fast process day of purchase. Highly recommend.
Everything was good just wish trade in value was a little better No I'm done
Went in for some recall work and got fixed in just over a week They even detailed the inside of my truck
Was able to get a last minute appt to get warranty parts installed The service department as able to get me in at the spur of moment appt to get warranty parts installed
Quick sale, what i asked for. Didn't have to sit all day in dealership. Could have done without long discussion of add ons like gap/warranty.
Efficient and quick. It was a good experience and the only thing that I recommend changing is to reduce the pushy sales approach from the finance manager. I never buy extended warranties or other products from finance managers and I made that apparent at the beginning, but had to be very direct two or three times before he stopped trying to sell me add-on packages.
Quincy Booker provided a 5/5 shopping experience. He helped me find exactly what I was looking for, was open to negotiation, and was incredibly easy to work with. The financial piece afterwards was my primary complaint. Other than waiting a short while, the financial manager kept pressing for me to purchase the lifetime warranty. After saying “no” 3 times, they acted offended at the final answer. The words they used about the quality of the truck to convince me to take the warranty degraded the value of my purchase, which was very disappointing.
Professional, clean, straight up with me and did not take too long to complete transaction.